Trial, Billing & Cancellation
Last updated: August 16, 2026 (v2026-08-16)
The short version
- Every plan starts with a 7-day free trial. A card is required; you pay $0 today.
- Unless you cancel first, your card is charged the plan price on the day your trial ends, and then automatically every month until you cancel.
- Cancel anytime, online, in one click: Dashboard → Billing → Cancel. Cancel during the trial and you pay nothing.
- We email you the terms when you start, a reminder before your first charge, and a receipt after every charge.
Plans and prices
All prices are in U.S. dollars, billed monthly in advance.
| Plan | Price | Notes |
|---|---|---|
| Starter | $29/mo | Single workspace. |
| Professional | $99/mo | Single workspace. |
| Team | $29/seat/mo | Per seat, 3-seat minimum ($87/mo), up to 10 seats. Adding or removing teammates changes your next charge; the new amount is shown in Billing before it is charged. |
Enterprise plans are priced under a separate agreement. Marketplace purchases and paid consultations are separate one-time charges disclosed at the point of purchase.
The free trial
- New workspaces start with a 7-day free trial with full access to the plan you chose.
- A valid payment card is required to start the trial. Nothing is charged during the trial.
- The exact amount and the exact date of your first charge are shown next to the consent checkbox before you enter your card, and again in the confirmation email we send when your trial starts. Keep that email — it is your record of the terms you accepted.
- Each person gets one free trial. If you subscribe again later, you are charged on the day you subscribe.
Automatic conversion and renewal
- Unless you cancel before your trial ends, your subscription starts automatically on the day your trial ends and your card is charged the monthly plan price on that date.
- Your subscription then renews automatically every month, and your card is charged the then-current plan price, until you cancel.
- We send a reminder email before your first charge, and a receipt after every charge.
- If a charge fails, we retry your card for a limited period and email you. If payment cannot be collected, your subscription is cancelled and your workspace becomes read-only (see below).
How to cancel
- Cancel anytime, online, in one click: sign in → Dashboard → Billing → Cancel, or use the “Cancel subscription” link in any billing email. No phone call, chat or email is required, and there is no retention runaround.
- During the trial: you will not be charged, and you keep full access until the trial ends.
- After the trial: future charges stop; you keep full access until the end of the month you already paid for.
- Deleting your account (Dashboard → Profile → Delete account) also cancels your subscription immediately.
- You receive a confirmation email every time you cancel.
After cancellation or non-payment
Your workspace becomes read-only: you can still sign in, view and export your knowledge bases and memories, and manage billing — but new uploads, queries, memory saves, share links and your public profile are paused. We keep your data for 30 days so you can export it or reactivate with everything exactly where you left it. After 30 days, knowledge-base documents, embeddings and memories are permanently deleted. We email you before that happens.
Refunds and price changes
- Fees for a billing period that has already started are non-refundable except where the law requires otherwise. If you think you were charged in error, email support@datapeeps.com within 30 days and we will make it right.
- We may change plan prices with at least 30 days’ notice by email. A change takes effect at your next renewal after the notice period; you can cancel before then to avoid it.
Questions
Email support@datapeeps.com. The full legal terms are in our Terms of Service (Section 7); if the two ever differ, the Terms of Service control.